[scribus] How long to ship manual from FLES?
marquiseduchatelet at charter.net
Sun Feb 1 17:55:21 CET 2009
Of course. I was only trying to elicit a collective response with FLES
Sometimes only the end user/customer has the sledge hammer to force
recalcitrant vendors to honor their commitments. Google is not a good
place to have your management of contract obligations exposed, and
therefore could be a useful wedge to get FLES Books what they need, and
us the publication.
Craig Bradney wrote:
> I think you should slow down and wait a little until FLES and Christoph
> and Greg sort it out...
> On Feb 1, 2009, at 5:08 PM, Figaro wrote:
>> Hello, all.
>> I wonder what those of us who were and are happy to support FLES through
>> pre-order of the book could accomplish by bringing googlecheckout, or
>> which ever cc. processor we used into the fray?
>> I do not think FLES Books should need to swallow the printers problems.
>> Perhaps we as customers can effect a release of contract for FLES Books
>> to re-contract with Lulu or similar for this release.
>> What do you think? Can we raise a sufficent stink but refusing the
>> charge (at least those of us who used googlecheckout etc)?
>> Christoph Schäfer wrote:
>>> In addition to what others already wrote:
>>> As one of those who are responsible for the manual, let me state this:
>>> 1) From our side (Scribus documentation team, layouter, proofreaders)
>>> there was only a small delay which wouldn't have made much difference
>>> in terms of printing and shipping because of the holidays.
>>> 2) FLES Books and Benjamin Goodger have been and continue to be 100 %
>>> reliable, cooperative and flexible partners. There's absolutely no
>>> reason to be disappointed about their work and their dedication,
>>> quite the contrary!
>>> 3) FLES Books has a contract with a printer, and the latter failed to
>>> live up to the contract several times, mostly due to a Byzantine
>>> buraucracy in connection with what appears to be sheer incompetence.
>>> First, we/FLES Books have been guaranteed to be able to print in the
>>> UK and the USA. Once we delivered the PDFs to the printer, it turned
>>> out that due to a minor bureaucratic error on the side of the
>>> printer, we could only use the UK plant, which means that shipping
>>> costs will skyrocket, thus diminishing the revenues for the Scribus
>>> project and FLES Books. Next, after delivering the customer list as
>>> requested by the printer, an account manager invented reason after
>>> reason as to why the order could not be fulfilled -- again:
>>> bureaucracy gone mad and red tape all over the place. At the same
>>> time, they didn't accept a retraction of orders from customers who
>>> asked for a refund. So we and FLES Books are essentially caught
>>> between a rock and a hard place. Moreover, the printer re
>> fuses to tell us when the books will finally be shipped. Please
>> believe us that we're as upset as many of you, to say the least. I
>> really don't think that we will allow the next edition to be handled
>> by this printer, especially if one considers that the company received
>> money in advance to set up this job.
>>> On behalf of the Scribus development and documentation teams, I offer
>>> our sincere apologies. For all those who ordered the book and can't
>>> wait to have a look at it, please send me a PM. I'll then send you a
>>> download link for a PDF file.
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